Shipping policy

At Homenook, we are committed to delivering your home essentials safely, quickly, and efficiently. Please read our shipping policy carefully to understand how we process and deliver your orders.

1. Order Processing Time

All orders are processed within 1–3 business days after payment confirmation.
Orders placed on weekends or holidays will be processed on the next working day.

2. Shipping Time

Delivery time depends on your location:

Local Orders (within country): 3–7 business days
Remote Areas: 5–10 business days

Please note that delivery times may vary due to courier delays, weather conditions, or peak seasons.

3. Shipping Charges

Shipping charges (if applicable) will be calculated at checkout based on:

Delivery location
Order weight/size
Courier service rates

We may also offer free shipping on selected products or promotions.

4. Order Tracking

Once your order is shipped, you will receive a tracking number (if available) via email or SMS so you can monitor your delivery status.

5. Delivery Partners

We work with trusted courier services to ensure safe and timely delivery of your products.

6. Delayed or Missing Orders

If your order is delayed beyond the expected time:

Please contact our support team
We will coordinate with the courier service to resolve the issue as quickly as possible

7. Incorrect Address

Customers are responsible for providing the correct shipping address.
Homenook is not responsible for delays or failed deliveries due to incorrect or incomplete addresses.